Going Home, Staying Home (GHSH)

Emily Goldsmith, our Project Officer, works on reviewing and evaluating the Going Home Staying Home Policy. If you have any issues or questions regarding the policy, please email her at emily@dvnsw.org.au

About the Going Home Staying Home Reforms

[From the NSW Government website: http://www.housing.nsw.gov.au/Help+with+Housing/Homelessness/Specialist+Homelessness+Services/ ]

The NSW Government states it is committed to reducing homelessness, especially repeated episodes of homelessness.

The Going Home Staying Home policy aims to make services easier to access for people who are homeless or at risk and will do more to break cycles of homelessness.

Specialist homelessness services help more than 52,000 people each year and are a vital part of the broader system that supports people who are homeless or at risk. However the rate and number of people who are homeless is increasing.

On Census night in 2011 there were more than 28,000 people in NSW who were homeless.

According to the 2011 Census, since 2006 there has been a:

  • 27% increase in the overall number of homeless people in NSW
  • 20% increase in the number of people sleeping rough on the streets
  • 17% increase in the number of Aboriginal people who are homeless

GHSH Reform Plan

 The Going Home Staying Home Reform Plan released in February 2013 outlines five reform strategies:

  • designing services better
  • making it easier to access services
  • improving planning and resource allocation
  • developing the homelessness sector and workforce
  • better ways of contracting to deliver quality and continuous improvement

You can view the plan here

You find more information on the NSW Housing website, including a list of every service that won a tender under the GHSH Policy: http://www.housing.nsw.gov.au/Help+with+Housing/Homelessness/Specialist+Homelessness+Services/Find+a+service.htm

GHSH Updates


Through negotiations with Link2Home, DVNSW has been able to ensure that ANY client who is experiencing domestic and/or family violence is eligible for Temporary Accommodation (TA), regardless of other eligibility criteria that the client does not meet. Link2Home staff have been informed that any ‘out of guidelines’ TA is to be approved in EVERY instance of domestic and family violence –no exceptions.

 Upon our advice, Link2Home staff now have mandatory questions to callers regarding their safety that they ask initially (i.e. “are you concerned about your safety or the safety of your children?”), and will ask if there are certain locations the caller would not feel safe residing so Link2Home can ensure any temporary accommodation is appropriate.

 DVNSW is continually working with Link2Home to improve their responses to clients impacted by DFV. We are working with them to ensure no caller hangs up the phone without the appropriate information or assistance they need. All Link2Home staff are undergoing training around working with clients impacted by trauma, and how to respond appropriately to sensitive and emotional calls.

If you have any further questions around this policy, please email Link2Home directly at: Link2home@facs.nsw.gov.au