Help & support
Call 000 in an emergency
Natural Disaster Support Services and Information

Current evacuation orders

The NSW State Emergency Service (SES) provides up to date on evacuation orders across NSW. You can read them here. They have also prepared a factsheet on what to do when an Evacuation Warning is issued.

Storm and flood customer care service

For assistance for areas affected by sever storms and floods in NSW. This includes evacuation centres, weather advice and warnings, diaster assistance finder and a list of relevant resources. You can read it here.

Financial assistance

Residents affected by recent severe weather and storms may be eligible for a disaster relief grant. For a list of local government areas where disaster declarations have been made, visit Natural disaster declarations. For more information you can call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW, and read more here.

Australian Government relief payments include:

  • Disaster Recovery Payment – $1,000 per eligible adult and $400 per eligible child if your home has been severely damaged or destroyed, or you’ve been seriously injured.
  • Disaster Recovery Allowance – short-term income assistance (up to 13 weeks) if you’ve lost income as a direct result of the floods.

Emergency food and clothing

The Australian Red Cross, Salvos, Vinnies, Foodbank and other community services can offer food relief, clothing, household items and other support.

Services Australia

Services Australia provides assistance during natural disaster events, and helps people directly affected by a natural disaster event, such as flooding, in disaster declared areas. More information here.

NCOSS Flood Relief Assistance Resource List

NCOSS have put together a list of supports available to individuals and communities impacted by the floods. It is sorted by topic, so you can easily find information on what you need assistance for. Access the page here.

Domestic violence and AVO’s during natural disasters

This fact sheet provided by Women’s Legal Service NSW has information if you have an AVO for your protection and you are affected by recent natural disasters. It has information about AVO issues and will explain your legal rights and options. It also has the contact details of organisations that can help you.

Domestic Violence NSW would like to acknowledge Aboriginal and Torres Strait Islander people across the breadth and depth of Australia, including the traditional custodians on the land on which DVNSW operates, the Gadigal People of the Eora Nation.

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