Help & support
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Housing resources

We acknowledge that for many clients, exit pathways from crisis, temporary and transitional accommodation into safe and secure homes are limited. For those clients that are financially suitable for the private rental market, these resources can be helpful for services to use in addressing some of the barriers they may face as well as helping clients prepare for a tenancy.
Housing resources
Working with Property Managers
This information will help staff members who have maybe not worked, or have limited experience working with property managers, to give them a better understanding of the role of the property manager to help facilitate a better relationship.
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Housing resources
Working with Property Managers
This information will help staff members who have maybe not worked, or have limited experience working with property managers, to give them a better understanding of the role of the property manager to help facilitate a better relationship.
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Housing resources
Referral Contact List
You may already have your own referral information that you provide staff, but you may find this useful to supplement what you already have. It can be useful for sharing with real estate agents and housing officers as you support them in their work with your clients. The document includes suggested headings but is fully editable.
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Housing resources
Referral Contact List
You may already have your own referral information that you provide staff, but you may find this useful to supplement what you already have. It can be useful for sharing with real estate agents and housing officers as you support them in their work with your clients. The document includes suggested headings but is fully editable.
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View Resource
Housing resources
Preparing for a Private Rental
This is a practical guide for getting ready including items such as budgets, researching and collecting documents, and tips for attending inspections and the leasing process.
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Housing resources
Preparing for a Private Rental
This is a practical guide for getting ready including items such as budgets, researching and collecting documents, and tips for attending inspections and the leasing process.
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Housing resources
Preparing for Your Tenancy
This resource is to help clients prepare for their tenancy. This document should be worked through before taking a private rental property and is aimed at helping a client sustain a tenancy.
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Housing resources
Preparing for Your Tenancy
This resource is to help clients prepare for their tenancy. This document should be worked through before taking a private rental property and is aimed at helping a client sustain a tenancy.
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Housing resources
Cultural Awareness Guidelines for DFV Services
Aboriginal and Torres Strait Islander women face significant barriers to accessing services, Rent Choice Products and the private rental market. To help overcome these barriers and ensure equity, there needs to be policies, systems and practice in place.
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Housing resources
Cultural Awareness Guidelines for DFV Services
Aboriginal and Torres Strait Islander women face significant barriers to accessing services, Rent Choice Products and the private rental market. To help overcome these barriers and ensure equity, there needs to be policies, systems and practice in place.
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Housing resources
Cultural Awareness Guidelines for Real Estate Agents
A two page document outlining barriers that Aboriginal and Torres Strait Islander women face accessing private rental in the context of systemic racism and discrimination and what real estate agents can do to help improve their practice.
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Housing resources
Cultural Awareness Guidelines for Real Estate Agents
A two page document outlining barriers that Aboriginal and Torres Strait Islander women face accessing private rental in the context of systemic racism and discrimination and what real estate agents can do to help improve their practice.
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Housing resources
Telephone Script for Calling Property Managers/Email Introduction
Making the initial contact with a real estate agent can be a daunting prospect. Here are some tips to help and a downloadable and editable script that can be used for a telephone or email first contact.
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Housing resources
Telephone Script for Calling Property Managers/Email Introduction
Making the initial contact with a real estate agent can be a daunting prospect. Here are some tips to help and a downloadable and editable script that can be used for a telephone or email first contact.
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View Resource
Housing resources
Rent Choice Start Safely
The Rent Choice Start Safely provides short- to medium-term financial support for DFV victim-survivors. This financial support is in the form of a ‘private rental subsidy’ that helps DFV victim-survivors to be able to afford, and to secure, private rental accommodation.
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Housing resources
Rent Choice Start Safely
The Rent Choice Start Safely provides short- to medium-term financial support for DFV victim-survivors. This financial support is in the form of a ‘private rental subsidy’ that helps DFV victim-survivors to be able to afford, and to secure, private rental accommodation.
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View Resource